How to Make a Complaint
At CuidadoConnect, we are committed to providing the highest quality service. Your feedback helps us improve and ensures we meet our standards of excellence.
Complaints can be made by participants, family members, carers, or any interested party.
We take all complaints seriously and are committed to addressing your concerns promptly and fairly. Please use any of the following channels to submit your complaint:
Available Channels
Send a written complaint to:
Complaints OfficerCuidadoConnect
c/- Mint Financial
Level 2, 213-219 Buckley Street
Essendon VIC 3040
What Happens Next?
Once we receive your complaint, we will acknowledge receipt within 2 business days and provide you with a timeline for resolution. We are committed to investigating all complaints thoroughly and keeping you informed throughout the process.
External Escalation
If a complainant is not satisfied with the outcome or prefers to raise their concern externally, they may contact the NDIS Quality and Safeguards Commission:
Send a written complaint to:
NDIS Quality and Safeguards CommissionPO Box 210
Penrith NSW 2751