Privacy Policy

Introduction

Cloud Dialogues Pty Ltd (ACN: 681 413 472) trading as CuidadoConnect (we, us, our) conducts business in Australia via our website hosted at https://www.cuidadoconnect.com (Website).

We take our privacy obligations seriously and take care to protect the personal information of our users.

This Privacy Policy applies to our collection of personal information. Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

This Privacy Policy explains what personal information we collect, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

What information do we collect?

In order to provide you with our services, we collect personal information about you if you:

• visit our Website;
• set up an account with us;
• contact us with a query or complaint;
• respond to surveys or enter any promotions we run; or
• make direct contact with us by telephone, in writing, or via our Website.

The personal information we collect may vary depending on the nature of your interaction with us, but may include:

• contact information and identification such as your name, date of birth, telephone number(s), email address(es), residential and/or business address(es), ABN, demographic information (such as postcode, age, gender) and driver's licence details;
• information collected from marketing campaigns, product research, customer surveys, your interactions with us including via social media, or publicly available information that you post or publish;
• information you communicate directly with us by SMS, telephone, in writing or via the Website; and
• any other relevant information that you provide to us at any time.

You have a right not to provide information that can identify you. However, if all or part of the personal information that we request from you is not provided, then we may not be able to provide you with certain services.

Please note that we do not collect or store any credit card or payment details. Payment for subscriptions and any other product or services are handled via a secure third party payment gateway.

How will we use your information?

All personal information that we obtain about you will be recorded, used and protected by us in accordance with the Privacy Act 1988 (the Act) and this Privacy Policy.

We will primarily use your personal information to provide our services to you, for example:

• to provide our services to you;
• to communicate with you;
• for record keeping purposes as required by law;
• to improve the quality of our services;
• to notify you of further products or services that we can offer you from time to time; and
• to track activity on our Website.

We may also use your personal information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.

Disclosing your information to third parties

We may disclose personal information to:

• our third party service providers and other suppliers where it is necessary or desirable to enable us to provide our services, including but not limited to suppliers and/or installers of third party hardware;
• third parties with whom you have authorised us to share your information;
• those who work for us (whether as an employee or a contractor);
• our officers and related bodies corporate;
• any relevant government authority, where we reasonably believe that such disclosure is necessary;
• any entity with which we merge (or proposed to merge) or by which we are acquired (or proposed to be acquired);
• any entity involved in the transfer or sale of all or part of our business or assets; and
• any other person where required or permitted by any law.

Where we disclose personal information to third parties, who help us conduct our business. We will take all reasonable steps to ensure that such third parties comply with the Act.

We may disclose your personal information to an overseas recipient including information technology service providers. However, due to circumstances which change from time to time it is not practicable for us to specify all the countries in which such third parties may be located, but they may include the Philippines.

Information about other people

If you provide personal information to us about a third party (such as your directors, employees or someone you have business dealing with) we will treat any personal information we received in accordance with this Privacy Policy.

If you think that someone else may have provided personal information about you to us, then you can contact us as set out below.

Security of information

We take the security of your personal information seriously. An appropriate level of technical and organisational measures has been implemented on our Website and in our business operations to ensure the appropriate level of security of personal information and to protect personal information against unauthorised or unlawful processing, accidental loss, destruction or disclosure.

We will take reasonable steps to destroy personal information or ensure it is de identified if we no longer need the information for any purpose for which it may be used or disclosed.

Direct Marketing

We use your personal information to notify you of products or services that we can offer you from time to time. We do not sell, licence or, in any other way, distribute your personal information to any other company for the purpose of direct marketing.

You may opt out of receiving any publications, newsletter, or other marketing product we send you at any time.

Changes to this Privacy Policy

From time to time, we may amend our Privacy Policy and will publish the amended policy on the Website.

Your right to access your personal information

You have the right to access your personal information.

You will need to prove your identity before we can grant you access. Note that access may be denied if one of the exceptions set out in the Act applies.

Accessing and correcting information

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large part on the information you provide.

You can contact us as set out below:

• to request access to your personal information;
• to update or correct your personal information; or
• if you would like your account to be deleted.

How to contact us

If you would like any further information or have any comments or complaints about our Privacy Policy or the way we have handled your personal information or any other aspect of our Website or service, please contact us at privacy@cuidadoconnect.com.

If, after contacting us, you are dissatisfied with the way we have responded to a complaint you have made to us about the way we have handled your personal information you can contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/privacy/privacy-complaints.